T&C's and Shipping
Please note: Due to our quick processing times, orders cannot be changed once they have been placed.
Please note: Busy periods such as New Launches, Promotional Activity and Black Friday, delivery may take longer than usual.
General shipping for Ireland is €5.50 and generally takes 2-3 working days from dispatch €60.00
General shipping for United Kingdom is £3.95 and generally takes 2-3 working days from dispatch. We offer free shipping on all orders over £40.00
We will send you an email as soon as your order dispatches. You will also receive a DPD tracking number to keep an eye on your shipment.
Duties and taxes are assessed by customs and are the responsibility of the customer.
Please allow up to 5 working days from dispatch for international deliveries.
We must be provided with a phone number so that you can be contacted by the courier company.
If an eircode is provided, this is the address that your order will be delivered to. Please ensure your eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong eircode provided.
We will not be held liable for any postal delays which may occasionally occur.
Vat & duty are always the customer's responsibility.
Please Note: All orders to Canada with a value above $20CAD will be liable for vat & duty on arrival.
Returns:
Change of mind
If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.
If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.
Faulty products
If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible via info@barebyvogue.com. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.
Hygiene & Sealed Products
Certain products sold on our website, including cosmetics and skincare products, are sealed for health protection and hygiene reasons.
If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.
This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.
These terms and conditions apply to first-time customer discounts and welcome discount codes. You will receive a discount code after you sign-up to our email list. Discounts are valid on first-time purchases only and exclude bundle items, sale items, special items, sets, new products, gifts with purchase, shipping rates and any other style of promotion or discount. Online use only. One use per customer. This promotion allows you to use the code to redeem a discount on your first purchase. You will receive your email including your discount code within 7 days of sign up.
To redeem the discount you will need to select the items that you wish to purchase and then proceed to checkout where you will need to enter the code given on your welcome email at “enter code” section of the checkout process. You can only use the code once. You cannot use the code and apply the discount in conjunction with any other offer, discount or promotion. You cannot use the code for any other purpose, other than as set out in these terms and conditions. You cannot transfer or exchange the discount for any purpose, amount, gift, items, money, vouchers or other forms of compensation.
This offer is for new customers only who have not purchased or signed up to email or newsletter communications from us previously. You must agree to these terms and conditions. We reserve the right to refuse the discount to any person that does not satisfy these conditions of use.
Promotions, offers and discounts.
The following terms refer to any and all promotional activity including but not limited to first-time customer promotions and welcome discounts, referral programs, loyalty programs, online, email and social promotions.
Promotional vouchers and discount codes are codes and vouchers that cannot be purchased but are given out during advertising campaigns and are valid for a certain period of time. Promotional vouchers and discount codes can be redeemed once only in connection with an order, and only within the specified period. Certain products such as bundles, new products, sale items, gift set etc... may be excluded from the promotion. Please note that a minimum order value may apply to the use of promotional vouchers, offers and discounts.
Promotional vouchers and discount codes can only be redeemed before the ordering process is complete. It is not possible to apply vouchers and codes retrospectively. Promotional vouchers and discounts may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
Where goods purchased using the promotion, offer or discount are subsequently returned for a refund, any refund due will take into account the discount and an appropriate amount will be deducted from your refund.
We reserve the right to cancel or amend the promotion at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of the promotion e.g. software or network malfunction preventing the use and application of the code, and only where circumstances make this unavoidable.
